Refund policy

Window

Raise a refund request within 7 days of the payment date. Write to desk@ballerstates.in with the payment reference, the amount, the date, and the state you backed.

When we refund

We refund if the amount was captured in error, charged twice, or paid but Baller Points were never credited to the board.

Baller Points are a digital item delivered to the leaderboard. Once points are credited, the product is used. We do not refund a completed credit because you changed your mind, picked the wrong state, or disliked the new rank.

Refund mode

Approved refunds go back to the original payment method through the payment gateway. After approval, banks usually take 5–7 business days to show the credit. We do not pay refunds in cash, cheque, or as a bank transfer to a new account.

What happens to points

If we refund a credited purchase, we reverse those Baller Points. A state's total is never taken below zero.

Chargebacks

A chargeback is treated as a reversal. We remove the related points and may flag the payment as disputed.